Delivery Policy

Effective date: 19 April 2026
Last updated: 19 April 2026

At The Little Kitchen Factory, we understand that reliable delivery is an important part of every project. This Delivery Policy explains how delivery arrangements are managed for products and services supplied by The Little Kitchen Factory, including what customers can expect, what may affect delivery times, and the responsibilities that apply before, during, and after delivery.

This page is intended to provide a clear general overview of our delivery process for kitchens, bedrooms, fitted furniture, worktops, accessories, appliances, and related items. It should be read together with our Terms and Conditions, Delivery & Installation page, Returns & Refunds Policy, Warranty Information page, and any project-specific quotation or order documentation.

1. Who We Are

Business name: The Little Kitchen Factory
Website: TLKF.co.uk
Address: 113 Potter Street, Corner of Priors Well Road, Worksop, Nottinghamshire, S80 2HL
Telephone: 01909 500 666
Email: info@tlkf.co.uk
VAT Number: 7158 22929
Registered Number: 530 882

In this Delivery Policy, references to we, us, and our mean The Little Kitchen Factory. References to you and your mean the customer, purchaser, or recipient of the goods.

2. About This Policy

This Delivery Policy applies to the delivery of products supplied by The Little Kitchen Factory, including where delivery forms part of a wider design, supply, or installation project.

This policy should be read alongside:

• our Terms and Conditions
• our Delivery & Installation page
• our Returns & Refunds Policy
• our Warranty Information page
• our Privacy Policy
• your quotation or proposal
• your order confirmation
• any project-specific written scope or delivery arrangements

If there is any difference between this page and your project-specific written documents, the project-specific written documents will usually take priority for that order.

3. Products Covered

This Delivery Policy may apply to products including, but not limited to:

• kitchen cabinetry
• bedroom furniture
• fitted furniture
• worktops
• panels and trims
• doors and drawer fronts
• internal storage accessories
• sinks and taps
• appliances
• handles and ironmongery
• lighting and related accessories
• other project-specific furniture, fittings, and components

Some products may be delivered directly by us, while others may be delivered by manufacturers, suppliers, couriers, fabricators, or specialist delivery partners.

4. Delivery Areas

Delivery availability may depend on your location, the type of product ordered, access conditions, and whether delivery forms part of an installation project.

If the delivery address is outside our standard service area, additional charges may apply for:

• longer travel distances
• specialist transport requirements
• redelivery risk
• remote or difficult access
• overnight storage or accommodation where needed

We will advise you if special delivery arrangements or extra charges are likely to apply.

5. Delivery Process

Depending on the nature of your order, delivery may take place in different ways.

This may include:

• direct delivery by The Little Kitchen Factory
• delivery by a supplier or manufacturer
• delivery by courier or specialist transport company
• staged deliveries across different dates
• delivery before installation begins
• delivery during the installation programme
• direct delivery of certain components from separate suppliers

Not all items within a project will necessarily arrive together. Larger or more complex projects may involve more than one delivery.

6. Delivery Dates and Lead Times

Any delivery dates, lead times, or estimated arrival windows provided by us are estimates unless expressly confirmed in writing as fixed.

Delivery times may be affected by:

• supplier availability
• manufacturing lead times
• product shortages
• custom or bespoke production times
• worktop templating and fabrication
• transport and traffic issues
• weather conditions
• access restrictions
• customer changes to the order
• third-party contractor delays
• public holidays or seasonal closures
• events beyond our reasonable control

We will always try to give realistic guidance, but delivery dates cannot be guaranteed unless we have expressly agreed otherwise in writing.

7. Bespoke and Made-to-Order Products

Many items supplied by The Little Kitchen Factory are bespoke, made to order, made to measure, specially finished, or specially sourced.

These types of products often require longer lead times and may be subject to:

• design approval stages
• manufacturing schedules
• supplier production capacity
• specialist fabrication
• finishing or painting stages
• worktop templating and cut schedules
• transport planning from third-party manufacturers

Because these products are not standard stock items, lead times may change if specifications are amended or if supplier circumstances change.

8. Delivery Scheduling and Communication

Where possible, we will contact you in advance to provide delivery information or arrange a delivery date or time window.

Depending on the type of order, this may include:

• an estimated delivery week
• a confirmed delivery date
• a delivery window or approximate time of arrival
• notice of staged deliveries
• updates if a delay occurs

For some supplier or third-party deliveries, timing may be communicated by the relevant delivery partner rather than directly by us.

9. Customer Responsibilities Before Delivery

To help delivery proceed smoothly, you are responsible for ensuring that the delivery location is suitable and ready.

Unless otherwise agreed in writing, you should ensure that:

• the correct delivery address has been provided
• someone authorised is available to receive the goods if required
• access routes are clear and safe
• parking arrangements are suitable where possible
• any building management rules, access times, permits, or restrictions have been disclosed in advance
• staircases, doorways, corridors, and access points are suitable for the items ordered
• the property is ready to receive the goods
• any delivery-specific instructions have been given in advance

If access details are incomplete or incorrect, delivery may be delayed and additional charges may apply.

10. Restricted Access and Special Delivery Conditions

You must tell us in advance if the delivery location has any special access issues or restrictions.

This may include:

• narrow roads
• limited parking
• access-controlled developments
• apartment buildings
• upper-floor properties
• narrow doorways or halls
• difficult stair access
• loading restrictions
• timed site access
• road closures
• fragile finished surfaces
• long carry distances from vehicle to property

If special access requirements are not disclosed before delivery, we may not be able to complete delivery as planned and re-delivery or specialist handling charges may apply.

11. Delivery to Kerbside, Entrance, or Room of Choice

The extent of delivery service may vary depending on the product, supplier, and arrangements agreed for your order.

Delivery may be made to:

• kerbside
• driveway
• building entrance
• ground floor area
• designated internal room where agreed and where safe to do so

Not all deliveries include room-of-choice placement, unpacking, assembly, or removal of packaging.

The scope of delivery will depend on what has been agreed and on what is safe and practical on the day.

12. Failed Delivery Attempts

If a delivery cannot be completed because:

• no one is available to receive the goods where required
• access is unavailable or unsuitable
• the address is incorrect
• the site is unsafe
• delivery restrictions were not disclosed
• the delivery is refused without valid reason
• the space is not ready to accept the goods

then the delivery may be treated as a failed delivery attempt.

In such cases, additional charges may apply for:

• redelivery
• storage
• transport rebooking
• administration
• waiting time
• aborted specialist handling arrangements

13. Inspection on Delivery

You should inspect delivered goods as soon as reasonably possible.

If you notice:

• visible damage
• missing items
• incorrect items
• packaging that appears significantly damaged

please notify us as soon as possible and, where possible, provide photographs.

Some goods may remain packaged until installation or fitting. In those cases, any hidden issues discovered later should still be reported promptly once identified.

14. Signing for Delivery

Where a signature or delivery confirmation is required, signing for delivery confirms that the goods have been delivered, but it does not remove your rights if hidden damage, shortages, or faults are discovered later and reported promptly.

If you are unable to fully inspect the goods at the time of delivery, this should be done as soon as reasonably possible afterwards.

15. Storage After Delivery

If goods are delivered before installation, safe storage may be required at your property.

Unless otherwise agreed, you are responsible for ensuring that any storage area used after delivery is:

• dry
• secure
• weather-protected
• reasonably temperature-stable
• suitable for the products delivered
• free from avoidable risk of impact or water damage

We are not responsible for damage occurring after delivery due to poor storage, accidental impact, theft, misuse, water ingress, unsuitable conditions, or handling by third parties, unless caused by our negligence.

16. Staged Deliveries and Part Deliveries

Some projects may require goods to be delivered in stages.

This may happen because:

• products come from more than one supplier
• bespoke items are completed at different times
• worktops require templating before final manufacture
• certain items are scheduled later in the installation process
• replacement or snagging parts follow after the main delivery

Part delivery does not necessarily mean something is missing in error. It may be a planned part of the project schedule.

17. Delays Beyond Our Control

We are not liable for delays caused by events beyond our reasonable control, including but not limited to:

• severe weather
• transport disruption
• manufacturing delays
• product shortages
• supplier issues
• public health events
• industrial action
• road closures
• customs or freight disruption where relevant
• government restrictions
• utility failures
• force majeure events
• customer-related delays
• third-party contractor issues

Where such events occur, delivery dates may need to be moved or extended.

18. Customer Changes and Their Effect on Delivery

If you request changes to your design, specification, products, finishes, or delivery address after the order has been placed, this may affect:

• lead times
• confirmed delivery dates
• costs
• availability of products
• staging of deliveries
• the need for additional handling or storage

Any revised delivery arrangements will be communicated where possible, but changes may also result in additional charges.

19. Delivery Charges

Delivery charges, where applicable, will usually be set out in your quotation, proposal, order confirmation, or invoice.

Charges may vary depending on:

• location
• order size
• product type
• number of deliveries required
• access difficulty
• specialist handling needs
• supplier charges
• timing constraints

If extra costs arise because of undisclosed access issues, failed delivery, customer delay, or changes to the original arrangement, additional delivery-related charges may apply.

20. Risk and Ownership

Risk in the goods may pass on delivery or as otherwise set out in your contract documentation.

Ownership of goods will usually remain with The Little Kitchen Factory until all sums due have been paid in full in cleared funds, to the extent permitted by law.

21. Delivery of Appliances and Specialist Items

Appliances, worktops, fabricated surfaces, lighting, and specialist products may be delivered under separate arrangements depending on the supplier and the project schedule.

Some specialist items may require:

• dedicated delivery dates
• pre-installation checks
• templating before final manufacture
• specialist lifting or handling
• inspection before installation

Separate supplier conditions may also apply to these deliveries.

22. Waste Packaging and Unpacking

Unless expressly included in writing, delivery does not automatically include:

• unpacking all items
• positioning every item in final installed location
• disposal of packaging
• removal of old furniture or waste
• assembly of delivered items

Where unpacking, room placement, or packaging removal is included, this will usually be set out in your project documentation or installation scope.

23. Reporting Delivery Issues

If you need to report a delivery issue, please contact us as soon as possible with:

• your full name
• delivery address
• order or project reference if available
• clear description of the issue
• photographs where possible
• details of when the issue was noticed

We may need to inspect the matter, contact the supplier, review the delivery record, or arrange a suitable remedy depending on the nature of the issue.

24. Relationship to Installation

Where delivery forms part of a wider installation project, goods may be delivered in line with the overall installation schedule rather than as a standalone consumer parcel delivery.

For more detail on project readiness, fitting arrangements, third-party trades, snagging, and installation-related matters, please refer to our Delivery & Installation page.

25. Contact Us

If you have any questions about delivery arrangements before or after placing an order, please contact us.

Clear communication in advance helps reduce delays and ensure that delivery runs as smoothly as possible.

26. Contact Details

The Little Kitchen Factory
113 Potter Street
Corner of Priors Well Road
Worksop
Nottinghamshire
S80 2HL

Telephone: 01909 500 666
Email: info@tlkf.co.uk