Privacy Policy

Effective date: 19 April 2026
Last updated: 19 April 2026

The Little Kitchen Factory respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, contact us, make an enquiry, request a design consultation, purchase products or services from us, or otherwise interact with us.

Please read this Privacy Policy carefully so that you understand how and why we use your personal data.

1. Who We Are

The Little Kitchen Factory is the data controller responsible for your personal data.

Business name: The Little Kitchen Factory
Website: TLKF.co.uk
Address: 113 Potter Street, Corner of Priors Well Road, Worksop, Nottinghamshire, S80 2HL
Telephone: 01909 500 666
Email: info@tlkf.co.uk
VAT Number: 7158 22929
Registered Number: 530 882

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the details above.

2. What This Policy Covers

This Privacy Policy applies to personal data collected through:

our website
contact forms
design consultation forms
email correspondence
telephone calls
social media interactions
showroom visits
brochure or information requests
quotations and proposals
orders and purchases
customer service and aftercare enquiries
cookies and analytics tools on our website
any other direct interaction you have with The Little Kitchen Factory

3. The Personal Data We Collect

We may collect, use, store, and transfer different kinds of personal data about you, including:

Identity Data

first name
last name
title
username or similar identifier

Contact Data

billing address
installation address
delivery address
email address
telephone numbers

Transaction Data

details about products and services you have requested or purchased
quotation and order history
payment details where relevant
records of deposits, invoices, and payments

Technical Data

internet protocol (IP) address
browser type and version
time zone setting and location
browser plug-in types and versions
operating system and platform
device type
website usage data

Profile Data

your preferences
design preferences
room dimensions or property details you provide
feedback and survey responses
records of your interactions with us

Marketing and Communications Data

your preferences in receiving marketing from us
your communication preferences
records of whether you have opted in or opted out of marketing

Visual and Project Data

photos of your room, property, or installation space
plans, measurements, drawings, and design concepts
inspiration images you provide to us
notes relating to your project requirements

Recruitment Data

If you apply for a role with us, we may collect:

CV information
employment history
education details
references
interview notes
right to work information

4. Special Categories of Data

We do not intentionally collect special category personal data unless it is relevant and you choose to provide it, for example where access arrangements, health considerations, or mobility needs are relevant to a home survey or installation. If such information is provided, we will only use it where necessary and lawful to do so.

We do not knowingly collect data relating to criminal convictions and offences unless legally required.

5. How We Collect Your Personal Data

We collect personal data in several ways, including:

Direct interactions

You may give us your personal data by:

filling in forms on our website
requesting a brochure, callback, quote, or consultation
contacting us by phone, email, or post
visiting our showroom
discussing a project with our team
entering into a contract with us
providing room plans, measurements, photographs, or specifications
subscribing to our marketing communications
providing feedback or making a complaint

Automated technologies or interactions

As you interact with our website, we may automatically collect Technical Data using cookies, server logs, and similar technologies.

Third parties or publicly available sources

We may receive personal data about you from:

analytics providers
advertising networks
website platform providers
payment processors
social media platforms
suppliers or subcontractors involved in your project
publicly available sources such as Companies House where relevant

6. How We Use Your Personal Data

We will only use your personal data where the law allows us to. Depending on the circumstances, we may use your personal data for the following purposes:

To respond to enquiries

We use your data to respond to questions, arrange callbacks, send requested information, and discuss potential projects.

To provide quotations, consultations, and design services

We use your data to prepare estimates, arrange surveys, develop design concepts, discuss layouts, and recommend products and finishes.

To enter into and perform a contract

We use your data to process orders, schedule deliveries, manage installations, communicate about your project, take payment, and provide aftercare.

To manage our business relationship with you

We use your data to keep records, notify you of changes to our terms or policies, and deal with complaints, service issues, guarantees, and customer support.

To administer and protect our business and website

We use data for troubleshooting, testing, system maintenance, security, fraud prevention, backup, and hosting.

To improve our website, products, and services

We may analyse how people use our website and services so we can improve content, usability, customer experience, and the way we operate.

To send marketing communications

Where permitted by law, we may send you updates about our services, projects, showroom news, offers, or useful information that may be relevant to you. Where consent is required, we will ask for it. You can opt out at any time.

To comply with legal and regulatory obligations

We may use your data where necessary to comply with tax, accounting, consumer, fraud prevention, and other legal obligations.

To recruit staff

If you apply for a role with us, we use your data to assess your application, communicate with you, and keep recruitment records.

7. Lawful Bases for Processing

Under the UK GDPR, we must have a lawful basis for processing your personal data. Depending on the circumstances, we rely on one or more of the following:

Contract

Where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract, such as preparing a quotation, arranging a consultation, or delivering products and services.

Legitimate Interests

Where processing is necessary for our legitimate interests, provided your interests and fundamental rights do not override those interests. This may include operating and improving our business, responding to enquiries, maintaining records, securing our systems, and providing relevant customer service.

Legal Obligation

Where we need to process your data to comply with a legal or regulatory obligation, including tax, accounting, consumer protection, and health and safety requirements.

Consent

Where consent is required, such as for certain types of electronic marketing or particular cookies. Where we rely on consent, you may withdraw it at any time.

8. Marketing Communications

We may use your Identity and Contact Data to send you marketing communications where:

you have asked to receive them
you have consented to receive them
you have purchased from us or enquired about our services and the law allows us to contact you about similar products or services

You can ask us to stop sending marketing communications at any time by:

clicking the unsubscribe link in any marketing email
contacting us by email or telephone
replying to a marketing message and asking to opt out

Opting out of marketing will not affect service-related communications, such as messages about your enquiry, quotation, order, installation, or aftercare.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to distinguish you from other users, improve your browsing experience, analyse traffic, remember preferences, and support website functionality.

Cookies may include:

strictly necessary cookies required for the website to function properly
performance and analytics cookies to help us understand how visitors use the site
functionality cookies that remember choices you make
marketing or advertising cookies where used

Where required by law, we will ask for your consent before placing non-essential cookies on your device. You can also control cookies through your browser settings.

A separate Cookie Policy or cookie banner may provide more detail about the specific cookies used on the site.

10. Sharing Your Personal Data

We may share your personal data where necessary with trusted third parties, including:

website hosting providers
website developers and technical support providers
analytics providers
email and communications providers
payment processors and finance providers
delivery companies and logistics providers
installers, fitters, subcontractors, and surveyors
product suppliers and manufacturers where relevant to your order
accountants, insurers, legal advisers, and other professional advisers
customer relationship management and administration systems
government bodies, regulators, law enforcement agencies, or courts where required by law

We require third parties to respect the security of your personal data and to handle it in accordance with the law.

11. International Transfers

We are based in the United Kingdom. Some of our service providers may process personal data outside the UK.

Where personal data is transferred outside the UK, we will take reasonable steps to ensure that appropriate safeguards are in place so your data remains protected. This may include the use of adequacy regulations, standard contractual clauses, or other lawful transfer mechanisms.

12. Data Security

We have appropriate technical and organisational measures in place to protect your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorised way.

These measures may include:

secure systems and password protection
restricted access to personal data
antivirus, firewall, and security monitoring tools
secure backup procedures
staff awareness and confidentiality measures
secure disposal of information when no longer required

We also have procedures in place to deal with suspected personal data breaches and will notify you and any applicable regulator where we are legally required to do so.

13. Data Retention

We will only keep your personal data for as long as reasonably necessary for the purposes for which it was collected, including to satisfy legal, accounting, tax, warranty, complaint handling, and reporting requirements.

Retention periods may vary depending on the type of data and the reason we hold it. For example:

enquiry data may be retained for a reasonable period in case discussions continue
customer and contract records may be retained for several years to meet accounting, tax, and legal obligations
recruitment information may be kept for a limited period unless longer retention is required by law or justified for record keeping
technical data may be retained in accordance with our website, analytics, and security processes

Where we no longer need your personal data, we will securely delete it, anonymise it, or dispose of it appropriately.

14. Your Legal Rights

Under UK data protection law, you may have the right to:

request access to your personal data
request correction of inaccurate or incomplete data
request erasure of your personal data in certain circumstances
request restriction of processing in certain circumstances
object to processing where we rely on legitimate interests
request the transfer of your personal data to you or another organisation in certain cases
withdraw consent at any time where we rely on consent
complain to the Information Commissioner’s Office

These rights are not absolute and may only apply in certain circumstances.

If you wish to exercise any of these rights, please contact us using the contact details in this Privacy Policy.

We may need to request specific information from you to help us confirm your identity before acting on a request.

15. No Fee Usually Required

You will not usually have to pay a fee to access your personal data or exercise your rights. However, we may charge a reasonable fee or refuse to act on a request if it is clearly unfounded, repetitive, or excessive, where the law allows us to do so.

16. How Long We Have to Respond

We try to respond to all legitimate requests within one month. Occasionally it may take longer if your request is particularly complex or if you have made multiple requests. If that happens, we will let you know and keep you updated.

17. Third-Party Links

Our website may include links to third-party websites, plug-ins, social media platforms, or applications. Clicking those links or enabling those connections may allow third parties to collect or share data about you.

You should review the privacy policies of any third-party websites you visit, as we are not responsible for their privacy practices.

18. Children’s Privacy

Our website and services are generally intended for adults. We do not knowingly collect personal data from children through our website without appropriate involvement from a parent or guardian. If you believe a child has provided personal data to us inappropriately, please contact us so we can review and remove it where necessary.

19. CCTV, Showroom Visits, and Premises Contact

If you visit our showroom or premises, we may process limited personal data for security, safety, visitor management, customer service, and business administration purposes. This may include visitor details, appointment records, and, where applicable, CCTV footage if such systems are in use.

Any CCTV or visitor information will only be used where necessary, proportionate, and lawful.

20. Telephone Calls, Emails, and Records of Communication

If you contact us by phone, email, contact form, or other means, we may keep a record of that communication for customer service, quality, training, project management, dispute resolution, and business administration purposes.

21. Project Photography and Portfolio Use

From time to time, we may wish to photograph completed work for portfolio, website, social media, or marketing use. Where photographs identify you, your home, your address, or any personal detail, we will only use them where we have an appropriate lawful basis and, where needed, your permission.

22. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our services, our systems, or the way we use personal data.

Any updates will be posted on this page and the revised version will include a new last updated date. We encourage you to check this page from time to time.

23. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or would like to make a privacy-related enquiry, please contact:

The Little Kitchen Factory
113 Potter Street,
Corner of Priors Well Road,
Worksop,
Nottinghamshire,
S80 2HL

Telephone: 01909 500 666
Email: info@tlkf.co.uk

24. Complaints

You have the right to make a complaint at any time to the Information Commissioner’s Office, the UK supervisory authority for data protection issues.

Website: ico.org.uk

We would, however, appreciate the chance to deal with your concerns first, so please contact us in the first instance.