Delivery & Installation

Effective date: 19 April 2026
Last updated: 19 April 2026

At The Little Kitchen Factory, we believe a beautifully designed space deserves a delivery and installation experience that is just as carefully managed. This page explains how our delivery and installation process works, what you can expect from us, and what we may need from you to help your project run smoothly.

Our aim is to provide a clear, professional, and well-organised process from the moment your order is confirmed through to the completion of delivery and installation.

1. About This Page

This Delivery & Installation page applies to the supply, delivery, fitting, installation, and related project services provided by The Little Kitchen Factory in connection with kitchens, bedrooms, fitted furniture, and associated products and services.

It should be read alongside:

• our Terms and Conditions
• our Privacy Policy
• your quotation or proposal
• your order confirmation
• your installation scope
• any product-specific documentation or care guidance
• any manufacturer or supplier warranty information

If there is any difference between this page and your project-specific written documents, the project-specific written documents will usually take priority for that order.

2. Areas Covered

Delivery and installation availability may depend on your location, the products ordered, access requirements, and the type of work involved.

If your project falls outside our normal service area, additional delivery, travel, accommodation, or subcontractor costs may apply. We will advise you where relevant.

3. Delivery and Installation Overview

Our delivery and installation service may include some or all of the following, depending on your order:

• pre-installation planning
• site survey or final measure
• ordering and scheduling of products
• coordination of delivery timing
• delivery of furniture, cabinetry, worktops, panels, and accessories
• installation or fitting of agreed products
• coordination with selected trades where included
• snagging or finishing visits where required
• handover and aftercare guidance

Not every project includes every stage. The exact scope of what is included will be set out in your quotation, proposal, or order documents.

4. Surveys and Pre-Installation Checks

Where required, we may carry out a survey, final measure, or pre-installation visit before delivery or fitting begins.

These checks help confirm:

• room dimensions
• wall positions
• floor levels
• access routes
• service points
• appliance requirements
• practical installation considerations
• any visible issues that may affect the project

Surveys and checks are based on the condition of the property as visible and accessible at the time.

If site conditions change after the survey, or if relevant information was unavailable or not disclosed earlier, additional work, delays, or extra charges may apply.

5. Customer Responsibilities Before Delivery or Installation

To help ensure your project proceeds smoothly, you are responsible for making sure the property and installation area are ready.

Unless otherwise agreed in writing, you should ensure that:

• access routes are clear and safe
• the room is ready for delivery and installation
• old furniture, kitchen units, appliances, or belongings have been removed where necessary
• any agreed building, plastering, decorating, plumbing, gas, flooring, electrical, or structural works by third parties are completed on time
• walls, floors, and surfaces are prepared where required
• utilities are available and safe to use where needed
• parking and access arrangements are in place
• someone authorised is available if required on delivery or installation days
• pets, children, and non-essential persons are kept away from working areas where appropriate

If the site is not ready, this may delay the project and lead to additional charges.

6. Delivery Dates and Times

We always try to provide realistic delivery and installation timeframes. However, unless expressly agreed otherwise in writing, all delivery dates and times are estimates only.

Delivery schedules can be affected by:

• supplier availability
• manufacturing lead times
• traffic or transport conditions
• weather
• access restrictions
• third-party delays
• site readiness
• changes to your order
• force majeure or events beyond reasonable control

We will do our best to keep you informed of any significant changes.

7. Installation Dates and Scheduling

Installation dates are arranged as carefully as possible, but may sometimes need to change.

Reasons may include:

• delayed product arrival
• supplier or manufacturing delays
• customer-requested changes
• site conditions not matching expectations
• preparatory works not being complete
• illness or contractor availability issues
• health and safety concerns
• circumstances beyond our control

Where this happens, we will aim to rearrange as soon as reasonably possible.

8. Access and Property Conditions

You must ensure that there is suitable and safe access to the property for our team, our installers, our delivery partners, and any subcontractors involved.

This includes:

• suitable parking where possible
• adequate access through doors, halls, staircases, and passageways
• reasonable unloading arrangements
• disclosure of any restricted access, narrow entrances, upper-floor access, or special lifting requirements
• disclosure of any timed access windows, permits, or building management rules

If access difficulties are discovered late or on arrival, delivery or installation may need to be delayed and extra charges may apply.

9. Deliveries to Site

Depending on the project, deliveries may take place:

• directly from The Little Kitchen Factory
• from a manufacturer or supplier
• in one delivery or multiple staged deliveries
• before installation begins or during the project as needed

Some items may arrive separately, particularly where products are made to order, supplied by different manufacturers, or scheduled in phases.

You acknowledge that larger or more complex projects may involve more than one delivery.

10. Inspection on Delivery

You should inspect delivered items as soon as reasonably possible.

If you notice visible damage, missing items, or anything that appears incorrect, please tell us as soon as possible. Where practical, photographs should be provided.

Packaging should not always be removed prematurely unless instructed, particularly where goods are awaiting installation. Some issues may only become clear during fitting, and in those cases we will handle them through the appropriate snagging, supplier, or replacement process.

11. Storage of Goods

Where goods are delivered before installation is completed, safe and suitable storage may be required.

Unless otherwise agreed, you are responsible for ensuring that any area used for storage at your property is:

• dry
• secure
• weather-protected
• reasonably temperature-stable
• free from unnecessary risk of damage

We are not responsible for damage caused after delivery by poor storage conditions, third parties, accidental impact, water ingress, theft, or misuse, unless caused by our negligence.

If goods need to be stored by us or by a third party due to customer delays or access issues, storage charges may apply.

12. Installation Scope

The exact installation services included in your project will depend on the quotation and specification agreed with you.

Installation may include, where agreed:

• cabinetry fitting
• bedroom furniture fitting
• panel and trim fitting
• worktop templating or fitting where applicable
• appliance housing installation
• adjustment and alignment of doors and drawers
• decorative finishing elements
• basic handover checks

Unless expressly stated in writing, installation may not include:

• removal of existing units or waste
• electrical works
• gas works
• plumbing works
• plastering
• tiling
• flooring
• decoration
• structural work
• building alterations
• asbestos removal
• specialist lifting equipment
• making good by other trades
• reconnection of disconnected services
• appliance installation by specialist engineers

You should always refer to your quotation or written scope to confirm exactly what is included.

13. Third-Party Trades and Coordination

Some projects involve third-party contractors such as electricians, plumbers, gas engineers, decorators, flooring contractors, builders, or worktop specialists.

Where third-party trades are involved:

• their work may be arranged by you or by us, depending on the project
• their timing may affect the overall programme
• delays or issues caused by third parties may affect installation dates
• extra visits may be required if other works are incomplete or delayed

If third-party works are not ready when needed, we may need to reschedule part of the installation and additional costs may arise.

14. Utilities and Services

Where installation depends on water, electricity, gas, drainage, heating, or ventilation, these services must be safe, available, and suitable for the planned work.

You must tell us in advance about:

• faulty wiring
• outdated services
• low water pressure
• drainage issues
• inaccessible shut-off points
• gas or electrical concerns
• extractor routing limitations
• underfloor heating
• concealed pipes or cables
• any service issue that may affect installation

We are not responsible for hidden service issues or defects that are outside the agreed scope and not reasonably apparent before works begin.

15. Site Readiness and Delays

If we attend site and are unable to deliver or install because the property is not ready, we may need to pause, postpone, or reschedule the works.

Examples include:

• unfinished building works
• incomplete decoration or flooring
• missing appliances or components not supplied by us
• inadequate access
• unsafe conditions
• insufficient clearance
• unprepared walls or floors
• customer-requested postponement

In such cases, additional charges may apply for wasted visits, extra labour, re-attendance, storage, transport, or administration.

16. Unforeseen Issues During Installation

During delivery or installation, issues may occasionally be discovered that were not visible at survey stage.

These may include:

• uneven walls or floors
• out-of-square rooms
• hidden pipework or wiring
• damp
• structural movement
• damaged plaster or surfaces
• concealed defects
• inaccurate third-party measurements
• previous poor workmanship

Where this happens, we will explain the issue and discuss the available options. This may involve revised timescales, additional materials, alternative solutions, or extra costs.

17. Product Variations and Natural Materials

Many of the products we supply are manufactured, painted, veneered, fabricated, or finished using materials that naturally vary.

As a result:

• colour tones may differ slightly between samples and final products
• grain and texture will vary in natural materials
• lighting conditions can affect appearance
• small manufacturing tolerances may apply
• worktops, stone, ceramic, timber, and painted finishes may display natural variation

These are normal characteristics and not defects.

18. Appliances, Sinks, Taps, and Accessories

Where appliances, sinks, taps, or accessories are included, the exact responsibility for delivery, storage, fitting, testing, and commissioning will depend on the agreed scope.

Unless specifically agreed in writing:

• specialist appliance installation may need to be carried out by qualified third parties
• gas appliances must be installed by appropriately qualified engineers
• certain electrical connections may require a qualified electrician
• some products may be subject to separate supplier warranties and installation conditions

If you are supplying any items yourself, they must arrive on time, be correct for the design, and be available in good condition when required.

We are not responsible for delays or extra costs caused by client-supplied items that are late, incompatible, damaged, incomplete, or incorrectly specified.

19. Waste Removal and Packaging

Waste removal, disposal of old units, and packaging removal will only be included where expressly stated in writing.

On some projects, installation debris and packaging may be removed as part of the agreed service. On others, waste disposal may remain your responsibility or be handled by a separate contractor.

If waste removal is not included, this should be arranged in advance.

20. Working Hours and Site Conduct

Delivery and installation work will usually take place during normal working hours unless otherwise agreed.

We reserve the right to stop work or leave site if:

• health and safety is compromised
• abusive, threatening, or inappropriate behaviour occurs
• the site is unsafe
• access is denied
• required services are unavailable
• legal or practical restrictions prevent the work continuing

We ask that working areas are treated as active professional spaces during installation.

21. Completion, Snagging, and Final Adjustments

On completion of installation, there may occasionally be minor snagging items or final adjustments required.

Examples may include:

• alignment adjustments
• final finishing trims
• replacement of damaged or delayed parts
• hinge or drawer tuning
• sealant completion where applicable
• return visits for special-order items or manufacturer replacements

A project is not necessarily incomplete simply because minor snagging remains outstanding. Where snagging applies, we will aim to resolve it within a reasonable period.

22. Customer Sign-Off and Handover

Where applicable, we may carry out a handover or completion review with you.

At that stage, we may:

• walk through the finished installation
• explain the products fitted
• highlight any care or maintenance guidance
• note any snagging items still to be completed
• confirm practical completion where appropriate

You should raise any concerns as soon as reasonably possible so they can be reviewed properly.

23. Care After Installation

After installation, it is important that products are used and maintained correctly.

You should:

• follow any care instructions provided
• allow sealants, paints, adhesives, or finishes to cure where relevant
• avoid overloading shelves, drawers, or fittings
• clean surfaces using suitable products only
• avoid exposing materials to excessive moisture, impact, or misuse

Failure to follow care guidance may affect appearance, longevity, and any applicable guarantee.

24. Damage and Issues After Completion

If you believe there is a problem with delivered or installed goods, please notify us promptly.

Please provide:

• your name and address
• project or order reference if available
• a clear description of the issue
• photographs where possible
• details of when the issue was noticed

We may inspect the issue and determine the appropriate remedy, which may include adjustment, repair, replacement, further investigation, or another appropriate solution.

25. Delays Beyond Our Control

We are not responsible for delays caused by events beyond our reasonable control, including but not limited to:

• manufacturing delays
• supplier shortages
• transport disruption
• severe weather
• illness
• industrial disputes
• utility failures
• government restrictions
• force majeure events
• third-party contractor delays
• customer-related delays

Where such delays occur, delivery or installation dates may need to be extended or rearranged.

26. Charges for Additional Visits or Delays

We may charge additional reasonable costs where extra visits, labour, delivery attempts, storage, or administration are required because of:

• customer-requested delays
• inaccessible property
• incomplete site preparation
• unavailable customer-supplied items
• aborted delivery attempts
• failed access arrangements
• additional waiting time
• unforeseen issues outside the agreed scope

We will always aim to explain such charges clearly where they arise.

27. Risk and Ownership

Risk in goods may pass on delivery or as otherwise set out in your contract terms.

Ownership of goods usually remains with The Little Kitchen Factory until all sums due have been paid in full in cleared funds, to the extent permitted by law.

28. Guarantees and Warranty Considerations

Any guarantee or warranty relating to delivered or installed products is subject to:

• the relevant supplier or manufacturer terms
• the nature of the product
• correct installation and use
• proper care and maintenance
• the absence of misuse, accidental damage, or unauthorised alterations

Normal settlement, natural movement of buildings, environmental conditions, and natural product variation are not generally treated as installation defects.

29. Health and Safety

We take health and safety seriously during all delivery and installation activities.

You must tell us in advance about any known risks at the property, including:

• restricted access
• vulnerable occupants
• ongoing building works
• pets
• parking restrictions
• asbestos concerns
• site hazards
• building management requirements

We may postpone works if we reasonably believe the site is unsafe.

30. Contact During Your Project

If you have any questions before, during, or after delivery and installation, please contact us using the details below.

Clear communication helps us manage the project more effectively and address issues as quickly as possible.

31. Contact Details

The Little Kitchen Factory
113 Potter Street
Corner of Priors Well Road
Worksop
Nottinghamshire
S80 2HL

Telephone: 01909 500 666
Email: info@tlkf.co.uk