Terms and Conditions

Effective date: 19 April 2026
Last updated: 19 April 2026

These Terms and Conditions govern your use of TLKF.co.uk and any products, services, quotations, consultations, design work, surveys, installations, and related services provided by The Little Kitchen Factory.

Please read these Terms and Conditions carefully before using this website or engaging our services. By accessing this website, submitting an enquiry, requesting a quotation, booking a consultation, placing an order, or otherwise engaging with us, you agree to be bound by these Terms and Conditions.

1. About Us

Business name: The Little Kitchen Factory
Website: TLKF.co.uk
Address: 113 Potter Street, Corner of Priors Well Road, Worksop, Nottinghamshire, S80 2HL
Telephone: 01909 500 666
Email: info@tlkf.co.uk
VAT Number: 7158 22929
Registered Number: 530 882

In these Terms and Conditions, references to we, us, and our mean The Little Kitchen Factory. References to you and your mean the customer, website visitor, enquirer, purchaser, or user of our services.

2. Scope of These Terms

These Terms and Conditions apply to:

use of our website
enquiries made through our website, by email, by telephone, in person, or by any other method
design consultations
quotations and proposals
orders for products and services
site visits and surveys
supply of kitchens, bedrooms, fitted furniture, and related products
installation, fitting, delivery, and aftercare services
any other related services provided by The Little Kitchen Factory

Additional terms may apply to specific services, product ranges, finance arrangements, promotional offers, or bespoke agreements. Where separate written terms are provided for a specific project or order, those terms will also apply.

3. Website Use

You may use our website only for lawful purposes. You agree not to:

use the website in any way that breaches any applicable law or regulation
copy, scrape, reproduce, distribute, modify, or exploit website content without our prior written permission
knowingly introduce viruses, malware, or other harmful material
attempt to gain unauthorised access to the website, server, database, or any connected system
misuse contact forms or submit false, misleading, or abusive communications
use the website in a way that could damage, disable, overburden, or impair our systems or reputation

We may suspend, restrict, or terminate access to the website if we reasonably believe there has been misuse.

4. Intellectual Property Rights

Unless otherwise stated, all content on this website is owned by or licensed to The Little Kitchen Factory. This includes, but is not limited to:

text
page content
branding
logos
graphics
layouts
images
design concepts
drawings
brochures
downloadable materials
website structure and presentation

You may view and print content for your own personal, non-commercial use only. You must not reproduce, republish, modify, distribute, store, transmit, display, or commercially exploit any material from this website without our prior written consent.

Any design concepts, drawings, layouts, mood boards, quotations, proposals, and related materials created by us remain our intellectual property unless otherwise agreed by us in writing.

5. Information on the Website

We make reasonable efforts to ensure that information on our website is accurate, current, and helpful. However:

website content is provided for general information only
images, visualisations, and examples may be illustrative only
colours, finishes, textures, and materials may vary in real life
specifications, availability, lead times, and pricing may change without notice
not all products or services shown may be available at all times

Website content does not form a binding contractual offer unless explicitly stated.

6. Enquiries and Consultations

Submitting an enquiry or requesting a design consultation does not create a binding contract.

Any advice, suggestions, concepts, or indicative information provided before an order is accepted are given in good faith based on the information available at the time. Final recommendations, specifications, and costs may change once detailed measurements, surveys, product selections, and project requirements are confirmed.

We reserve the right to refuse or decline enquiries, consultations, or projects at our discretion.

7. Quotations and Estimates

Any quotation or estimate we provide:

is subject to availability
is based on the information available at the time
may be subject to a survey, final specification, and product confirmation
may be limited to a stated validity period
may exclude additional works unless clearly stated

Unless otherwise stated in writing, quotations are not binding until accepted by us and converted into a confirmed order.

Quotations may be withdrawn or amended if:

product pricing changes
supplier costs change
specifications change
access issues are identified
site conditions differ from those expected
surveys reveal additional requirements
an error or omission is identified

8. Orders and Contract Formation

A contract between you and The Little Kitchen Factory will usually only come into existence when:

you accept a written quotation or proposal
we confirm acceptance of your order in writing
any required deposit has been paid
and we begin processing, ordering, manufacturing, or scheduling the work

We reserve the right not to accept any order.

Once an order has been accepted, changes may not be possible or may result in additional charges, delays, or revised lead times.

9. Bespoke and Made-to-Order Products

Many of our products and services are bespoke, made to measure, made to order, or specially sourced.

Because bespoke items are often ordered or manufactured specifically for your project:

they may not be cancelled, returned, or refunded once production or ordering has begun, except where required by law
minor variations in colour, grain, texture, finish, dimensions, or appearance may occur
natural materials may have individual characteristics and markings
samples, brochures, and showroom displays are illustrative and may not exactly match the final installed product

You are responsible for checking and approving plans, specifications, finishes, measurements, and selections before manufacture or ordering proceeds.

10. Surveys, Measurements, and Site Information

Where surveys or measurements are carried out by us, they are based on the property conditions visible and accessible at the time.

Where measurements, plans, or information are supplied by you, we are entitled to rely on them unless we have agreed to verify them.

You must tell us about any relevant site conditions, including but not limited to:

access restrictions
parking restrictions
structural issues
uneven walls or floors
plumbing, heating, gas, drainage, or electrical issues
asbestos concerns
hidden defects
lease or landlord restrictions
planning or listed building issues
any other factor that may affect delivery, installation, or design

We are not responsible for delays, extra costs, or issues arising from inaccurate information, hidden defects, or unforeseen site conditions.

11. Price and VAT

Unless otherwise stated, prices may be shown inclusive or exclusive of VAT as indicated.

Where VAT applies, it will be charged at the prevailing rate.

We take reasonable care to ensure pricing is correct, but errors may occasionally occur. If we discover an error in pricing before your order is accepted or fulfilled, we may contact you to confirm whether you wish to proceed at the correct price or cancel.

12. Payment Terms

Payment terms will usually be set out in your quotation, proposal, order confirmation, or invoice.

Unless otherwise agreed in writing:

deposits must be paid when requested to secure products, manufacturing slots, or installation dates
stage payments may be required during the project
final balances must be paid in accordance with the agreed terms
all payments must be made in cleared funds

We reserve the right to suspend work, delay delivery, withhold goods, or refuse installation if payments are overdue.

You must pay all sums due without deduction, withholding, set-off, or counterclaim unless required by law.

13. Late Payment

If payment is not made on time, we may:

charge interest on overdue sums where lawful
charge reasonable recovery costs
suspend ongoing work
delay deliveries or installations
retain goods until payment is made in full where lawful
cancel further work or services
pursue recovery through legal means

Business customers may be liable for statutory interest and compensation under the Late Payment of Commercial Debts legislation where applicable.

14. Delivery

Any delivery dates or times provided are estimates unless expressly confirmed as fixed.

We are not liable for delays caused by:

supplier delays
manufacturing delays
transport issues
weather conditions
access issues
force majeure events
customer delays or changes
third-party contractors
circumstances beyond our reasonable control

You must ensure that the delivery location is safe, accessible, and ready to receive goods.

If delivery cannot be completed because of access issues, unavailable recipients, incomplete site readiness, or other customer-related reasons, additional delivery or storage charges may apply.

Risk in goods may pass in accordance with the contract terms or on delivery, subject to any statutory rights.

15. Installation and Fitting

Where we provide installation or fitting services:

installation dates are subject to confirmation and may change where necessary
you must ensure suitable access to the property and work area
the area should be reasonably clear unless otherwise agreed
utilities and essential services should be available where required
third-party works should be completed where necessary before our installation begins

Unless expressly included in writing, our work may not include building alterations, plastering, decoration, flooring, electrical upgrades, gas work, plumbing alterations, waste removal, appliance disconnection or reconnection, or making good by other trades.

Where additional work becomes necessary due to site conditions, specification changes, hidden defects, or client requests, extra charges may apply.

16. Customer Responsibilities

You agree to:

provide accurate information
review and approve quotations, plans, drawings, and specifications carefully
ensure access to the property and working areas
obtain any required permissions, consents, licences, or approvals unless we have specifically agreed to do so
ensure any preparatory works by third parties are completed on time
keep children, pets, and non-essential persons away from work areas where appropriate
inspect goods and notify us promptly of any visible issues
follow any care, maintenance, or usage guidance provided

17. Cancellations and Consumer Rights

If you are a consumer, you may have certain cancellation rights under the Consumer Contracts Regulations for some distance or off-premises contracts.

However, these rights may not apply, or may be lost, where goods are bespoke, made to measure, clearly personalised, or where services have begun with your express consent.

If cancellation rights apply, details may be provided separately at the relevant time.

If you wish to cancel, you should contact us as soon as possible. Where cancellation is accepted, you may still be responsible for:

work already carried out
products already ordered or manufactured
design time already spent
supplier cancellation charges
storage, delivery, or administration costs reasonably incurred

Nothing in these Terms and Conditions affects your statutory rights.

18. Returns and Refunds

Standard items may only be returnable in accordance with the relevant contract terms, supplier conditions, and applicable consumer law.

Bespoke, made-to-order, made-to-measure, special-order, fitted, or personalised goods will generally not be eligible for return or refund unless faulty, misdescribed, or otherwise required by law.

If you believe goods are faulty or incorrect, you should notify us promptly with full details and, where requested, photographs.

We may inspect the goods and determine the appropriate remedy, which may include repair, replacement, refund, or another solution required by law.

19. Ownership of Goods

Title to goods supplied by us will remain with The Little Kitchen Factory until we have received payment in full in cleared funds for all amounts due under the relevant contract, to the extent permitted by law.

Until ownership passes, you must:

store the goods safely
keep them in good condition
not sell, dispose of, or encumber them without our written permission

20. Warranties and Guarantees

Any manufacturer warranties, supplier guarantees, or product guarantees are subject to the terms of the relevant manufacturer or supplier.

Any workmanship guarantee provided by us will be limited to the scope and duration stated in writing.

Warranties and guarantees may be invalidated by:

misuse
accidental damage
poor maintenance
unauthorised alterations or repairs
normal wear and tear
movement in the building or surrounding structures
failure to follow care instructions
issues caused by third parties

21. Product Care and Natural Variation

Many kitchen, bedroom, and fitted furniture products include natural materials, painted finishes, veneers, stone, ceramic, timber, quartz, or other surfaces which can vary in appearance.

Natural variation, light ageing, tonal differences, grain pattern, texture, minor dimensional tolerance, and normal wear over time are not defects.

You are responsible for following all care and maintenance guidance provided to help preserve the appearance and performance of the products.

22. Third-Party Products and Services

Where products, appliances, materials, installation elements, or services are provided by third parties, those items may also be subject to the terms, conditions, warranties, and lead times of the relevant third party.

We are not responsible for the acts, omissions, delays, or defaults of third-party suppliers, manufacturers, finance providers, couriers, or contractors beyond our reasonable control.

23. Project Delays and Force Majeure

We will not be liable for failure or delay in performing our obligations where that failure or delay results from events beyond our reasonable control, including but not limited to:

acts of God
extreme weather
fire
flood
pandemic or epidemic
industrial disputes
transport disruption
power or utility failures
supply chain disruption
shortage of materials
cyber incidents
government action or restrictions
delays caused by third parties

In such circumstances, we may extend timescales, suspend performance, or make reasonable adjustments to the project.

24. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so, including liability for:

death or personal injury caused by negligence
fraud or fraudulent misrepresentation
breach of rights implied by applicable consumer law
any matter for which liability cannot be excluded or limited by law

Subject to the above, and to the fullest extent permitted by law:

we shall not be liable for any indirect, incidental, special, or consequential loss
we shall not be liable for loss of profit, loss of business, loss of opportunity, loss of goodwill, or loss of anticipated savings in business-to-business transactions
our total liability in relation to any contract shall be limited to the amount paid by you for the relevant products or services, unless otherwise required by law

This limitation is intended to be fair and proportionate, taking into account the nature of the services and products supplied.

25. Damage, Defects, and Complaints

You should inspect goods and workmanship as soon as reasonably possible and notify us promptly of any concerns.

If you believe there is damage, a defect, or a service issue, please contact us with:

your name and contact details
project or order reference if available
a clear description of the issue
photographs where possible

We will investigate reasonably and aim to resolve legitimate issues appropriately.

26. Access to the Property and Health and Safety

You must ensure that reasonable and safe access is available for surveys, deliveries, and installation work.

We reserve the right to postpone or suspend work if:

the site is unsafe
access is restricted
there is a risk to health and safety
required preparations have not been completed
abusive, threatening, or inappropriate behaviour occurs

We take health and safety seriously and expect customers and visitors to do the same.

27. Photography, Portfolio, and Marketing Use

We may wish to photograph completed projects for portfolio, website, social media, editorial, or marketing purposes.

We will not identify you personally or publish personal information without an appropriate lawful basis and, where required, your permission.

28. Data Protection and Privacy

We process personal data in accordance with our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect personal data and forms an important part of our website terms.

29. Links to Other Websites

Our website may contain links to third-party websites or services for convenience and information.

We do not control those websites and are not responsible for their content, availability, security, or privacy practices. Your use of third-party websites is at your own risk and subject to their own terms.

30. Online Content, Brochures, and Samples

Any brochures, sample materials, swatches, digital renders, roomset imagery, or inspirational content are intended as guidance only.

Because of differences in screens, lighting, natural material variation, manufacturing tolerances, and installation context, the final result may differ from examples shown online or in printed materials.

31. Finance and Promotional Offers

Where finance options, discounts, promotions, or special offers are provided, they will be subject to separate terms and any stated eligibility criteria, dates, or conditions.

We reserve the right to amend or withdraw promotions at any time unless already contractually committed.

32. Changes to These Terms

We may update these Terms and Conditions from time to time.

Any changes will be posted on this page and will take effect from the stated effective date or last updated date. Please check this page periodically to ensure you understand the terms that apply.

33. Severability

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be treated as severed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

34. Waiver

If we delay or fail to enforce any right or remedy under these Terms and Conditions, that does not mean we have waived that right or remedy.

35. Entire Agreement

These Terms and Conditions, together with any quotation, proposal, order confirmation, specification, and any other written terms expressly agreed between us, set out the entire agreement between the parties in relation to the relevant products or services.

36. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by the law of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction, except where consumer law allows you to bring proceedings in another part of the United Kingdom in which you live.

37. Contact Details

If you have any questions about these Terms and Conditions, please contact:

The Little Kitchen Factory
113 Potter Street
Corner of Priors Well Road
Worksop
Nottinghamshire
S80 2HL

Telephone: 01909 500 666
Email: info@tlkf.co.uk